Privacy Policy

Privacy Policy

Scope

This document supersedes all earlier versions and is designed to meet the requirements of the General Data Protection Regulation (GDPR), the Privacy and Electronic Communications Regulations (PECR) and any legacy data concerning the Data Protection Act. These regulations govern the safeguarding, lawful processing, and free movement of personal data within the UK and EU.




Who We Are

Copsbridge Farm Ponies Ltd trading as Mother Natures Village (company number: [Insert Company Number]), is registered in England at:

The Granary, Copsbridge Farm, Weare Street, Ockley RH5 5NH.

We operate day camp educational experiences for children. For the purposes of the GDPR, we are the Data Controller, and, in some cases, a Data Processor when acting on behalf of third parties.




Personal Data

We collect and store personal data to:

  • Fulfil bookings and services,
  • Manage employment relationships, and
  • Send marketing communications (if you’ve opted in).

Your marketing data will be retained until you unsubscribe or request deletion. We store data on secure UK servers and may use suppliers operating in the UK or EU to process your data. Any data transferred outside the UK will be protected under appropriate safeguards (e.g. EU-US Privacy Shield or standard contractual clauses).

We do not sell or broker your data. We collect only what is necessary, and we store it securely in line with applicable law.




What Information We Collect

We collect:

  • Personal data you provide (e.g. name, contact info, payment details),
  • Data collected through correspondence,
  • Behavioural data via tracking tools like Leadoo,
  • Data related to incidents, accidents, or safeguarding concerns.



IP Addresses

We may collect your IP address and browser type to improve site security and track aggregated user behaviour. This data does not identify individuals.




Cookies

We use cookies for:

  • Authentication and login,
  • Cart management,
  • Personalisation,
  • Security,
  • Analytics and advertising,
  • Storing cookie consent preferences.

You may manage or disable cookies via your browser. Some features may not work without them.

We also use cookies for:

  • Personalised website content,
  • Retargeting ads,
  • Email tracking to understand engagement (only in marketing emails).

For further cookie details and preferences, please review your browser settings or see provider policies (Google, Facebook, etc.).




Google Services

We use:

  • Google Analytics for website usage reporting,
  • Google AdSense to display ads based on your browsing history.

You can opt out of Google tracking using browser settings or by visiting:

https://adssettings.google.com

https://optout.networkadvertising.org



Social Media

If you access our services via third-party platforms like Facebook, your data will be governed by those platforms’ policies. Please check their privacy settings for control options.




External Links

Our website may link to third-party sites. We recommend reviewing their privacy policies before sharing any personal data.




Using Your Information

We use your data to:

  • Process bookings and payments,
  • Send confirmations and updates,
  • Respond to enquiries and complaints,
  • Improve our services and website,
  • Prevent fraud and illegal activity,
  • Contact you with marketing material (if opted-in).



Email Communications

If you opt-in, we may contact you with offers, updates, and relevant content. You can unsubscribe at any time via:

  • Our emails,
  • Website account settings,
  • Phone or email.



Data Sharing

We may share your data:

  • With emergency services (e.g., for child medical treatment),
  • To investigate or prevent illegal activity,
  • If required under legal obligations,
  • As part of a corporate transaction or sale.



Unsubscribing

You may unsubscribe from marketing at any time via:

  • The unsubscribe link in our emails,
  • Contacting us directly,
  • Updating your communication preferences.



Updates to this Policy

We may update this notice. If you’ve opted in to marketing, we’ll notify you via email of any changes. Continued use of our services indicates acceptance of the new terms.




Data Security

We protect your data with:

  • SSL encryption for payments,
  • Secure servers,
  • Password-protected accounts.

Despite precautions, internet transmission is not 100% secure. You accept this risk when using our services.




Your Rights

You have the right to:

  • Access your data,
  • Correct inaccurate information,
  • Request deletion ("right to be forgotten"),
  • Restrict or object to processing,
  • Data portability,
  • Withdraw consent,
  • Object to automated processing.



To make a request, please provide proof of ID (e.g., passport, driver’s license + utility bill).

Contact:

Data Protection Officer

Mother Natures Village

The Granary, Copsbridge Farm, Weare Street, Ockley RH5 5NH

Email: hello@mothernaturesvillage.co.uk

Phone: 07825 788507



Complaints

If you're unsatisfied with how we process your data, you may complain to:

Mother Natures Village (see contact above)

or

Information Commissioner’s Office (ICO)

Wycliffe House, Water Lane, Wilmslow, SK9 5AF

Phone: 0303 123 1113

Website: https://ico.org.uk/global/contact-us/email/



Last Updated: 1st July 2025

Version: 001